Fancywine Privacy Policy — Our Commitment to Protecting Your Data

Fancywine (fancywine.click) is an online gaming and Sports Betting platform based in Bangladesh. This Privacy Policy applies to all users of the fancywine website and its services.

Fancywine believes your personal data belongs to you. We protect it responsibly and are transparent about how it is used. By creating an account or using fancywine's services, you agree to this Privacy Policy.

• This policy is developed in accordance with international data protection standards.
• All applicable laws and regulations of Bangladesh are followed.
• Users will be notified of any changes in a timely manner.

Fancywine collects various types of data — some provided directly by you, and some collected automatically.

Fancywine is fully transparent about how your data is used. The information you provide is used solely for the purposes outlined below.

• Account Creation & Management: To keep your account active and your profile up to date.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues and respond to your inquiries.
• Security Assurance: To prevent fraud, money laundering, and account hacking.
• Legal Obligations: To meet the requirements of regulatory authorities.
• Service Improvement: For analytics to improve the platform experience.
• Responsible Gaming: To identify problematic gaming behavior and provide support.

Fancywine retains your data only for as long as necessary. Your information is kept while your account remains active. After account closure, certain data may be retained for a defined period to meet legal and regulatory requirements.

• Transaction data: minimum 5 years after account closure.
• KYC documents: retained as required by law, typically 5–7 years.
• Customer service communications: retained for up to 3 years.
• Security logs: up to 1 year.

Once the retention period expires, data is securely deleted or anonymized.

Fancywine shares information only under limited circumstances and strict conditions. Your data may be shared in the following cases.

• Payment Providers: For transaction verification with Mobile Pay, Nagad, or banks — only the necessary information is shared.
• Technology Partners: With technology service providers who operate the platform, all bound by confidentiality agreements.
• Regulatory Authority: When required by law or court order.
• Fraud Prevention: With security agencies for investigating suspicious activity.

Fancywine uses cookies and similar technologies on its website to enhance your browsing experience and ensure the platform functions correctly.

• Essential Cookies: To maintain your login session and ensure platform security. These cookies cannot be disabled.
• Functional Cookies: To remember your preferences such as language and theme settings.
• Analytics Cookies: Usage statistics are collected to improve the platform. These can be disabled.

Cookies can be managed through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

Fancywine uses industry-standard technology and practices to protect your data. Our security systems are regularly updated and audited.

• SSL Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of verification is available when logging into your account.
• Firewall & Intrusion Detection: Active monitoring to prevent and defend against cyber attacks.
• Regular Security Audits: Regular security audits conducted by third-party specialists.
• Limited Access: Only authorized personnel can access your data.
• Data Backup: Regular backups are maintained in a secure location.

As a fancywine user, you have several important rights over your own data. Contact support to exercise any of these rights.

Fancywine strictly refrains from providing services to anyone under the age of 18. No personal data from minors is knowingly collected.

• Date of birth is verified at the time of registration.
• Proof of age may be requested in cases where there is reasonable doubt.
• If an account is found to belong to a minor, it will be closed immediately.
• Any collected data belonging to a minor will be permanently deleted.

Fancywine may update this Privacy Policy from time to time. Any significant changes will be communicated to your registered email address and clearly noted on the website.

• You will be notified at least 7 days before any changes come into effect.
• Continued use of fancywine after a new policy takes effect will be considered acceptance of the updated terms.
• A history of policy versions is kept and available upon request.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us. fancywine takes every complaint seriously.

• Email: support@fancywine.click
• Live Chat: Click the chat icon in the bottom-right corner of the website
• Response Time: Responses are typically provided within 24–48 hours